• General Information
  • Courier costs are calculated AFTER we take your order out. If you have paid via PayFast, we will send you another payment link for the courier costs.
  • We have a physical store on the same premise. There might be a possibility that we cannot supply an item that you have ordered, due to that item selling in the shop before we can take out your order.
  • The office is closed over weekends and public holidays. If you place an order over the weekend or on a public holiday, we will only take your order out on the following workday.
  • Office hours are from Mon-Thu from 08h00 to 16h30 and from 08h00 to 16h00 on Fridays.
  • We do regular stock takes, so check our website regularly for updates.
  • Please note that payments made after 14h00 may only be dispatched the next day, as the couriers are sometimes already out of our area.
  • We send weekly newsletters with information regarding new stock, special offers etc. Please sign up to stay updated.
  • If you have any special requests or questions regarding your order, then please get in contact with us directly.
  • You can whatsapp us on 066 073 5513. We will reply ASAP.
  • Please remember that we get a lot of online orders and we try our best to complete your order as fast and accurately as possible!
  • Our shop is open 7 days a week, from 10h00 to 16h30.
  • You can find us at 74 Scott Street, Hartbeespoort, North West.
  • Please note that we have the right to admission. If you are being unreasonable or not respectful we can and will ask you to leave our premises.
  • This also applies to online customers. We have the right to use our discretion to delete your account or revoke your discount should we feel the need to.
  • Refunds and Returns
  • We accept any return for items purchased online without questions asked.
  • Simply send us an email and we will arrange for the return of the item/s. You are also welcome to arrange it with your own courier, please just send us the tracking number.
  • If the mistake is not from our side, then the return courier / postage will be for your own account. We will send you a payment link for the courier.
  • We ask that you please do this within 30 days of the invoice date, the items must be in the same condition and packaging, including any and all stickers on the item.
  • The refund will be loaded onto your account as points as soon as we have received the item/s back. These points will then be available to you immediately and you can use it with your next order.
  • Please note that we can not refund you for the courier costs on your initial order. This is simply because the courier is a 3rd party service, that can not be refunded. This applies to full OR partial refunds of an order.
  • Reward Points
  • Reward points can only be earned and redeemed on online orders. NOT in our physical store.
  • Points are only allocated to COMPLETED orders, this means that we have taken out your order, and you have paid for it in full. We then change the status of your order to completed.
  • If you used points as discount on an order, and you cancel the order, then the points will be put back on your account.
  • Please note that points are only valid for 90 days or 3 months. After this time they will expire and you will no longer be able to use them.
  • The points system are automated on our website. We do not manually calculate your points.
  • This said, the points are 100% your responsibility.
  • All points events are loaded onto your account. Simply visit the MY ACCOUNT page, and select the POINTS tab, it is the 6th tab on the left.
  • Here you can see when and how you earned and spent your points.
  • Points can NOT be used in conjunction with other vouchers.
  • If you have any questions about the points system, please send us a whatsapp or email, we will gladly assist.